Medical Receptionist

3 months ago

Wolverhampton, United Kingdom Poplars Medical Practice Full time

**We are looking for a part time receptionist to join our growing team, this post is for 20 hours per week: 14.30 and 18.30 Monday - Friday.**

We are looking for an enthusiastic receptionist to join our team. A friendly, professional manner is a must along with good customer service skills. A proven record of team working, along with good computing skills and a flexible approach to work are essential.

**REPORTS TO: PRACTICE MANAGER**

**Job Summary**:Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Responsibilities**:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally abusive behavior from patients.
- Communicate test results using taught skills and ensuring accuracy
- Alert Management on patients records
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Phones must be answered within 6 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patient’s behavior becomes unacceptably abusive refer the call to your line manager. Do not shout or respond in a rude manner to the patient.
- Keep your working environment clean, tidy and free from clutter at all times.
- Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Participate on a daily basis in task management and Docman tasks and ensure that tasks are kept up to date at all times.
- Actively participate in Practice Training to ensure you provide a high level of service for the practice. This will mean you need to attend training sessions outside of your normal working hours. You will be expected to do this to ensure that the safety of patients and the Practices adherence to the NHS Contract is achieved.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information
- Patient notes and correspondence:

- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure correspondence, reports, results/scanned etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:The post-holder will assist in promoting and maintaining their own and others’ he

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