Luxury Guest Experience Specialist

2 days ago


London, Greater London, United Kingdom WESSEX WATER SERVICES LIMITED Full time
Customer Service and Front Desk Position

Threadneedles Hotel, a luxurious boutique property in Central London, is seeking a skilled and attentive Hotel Receptionist to join its team. This exciting opportunity allows individuals to develop their customer service skills, work in a dynamic environment, and contribute to the hotel's reputation for excellence.

About the Job

The selected candidate will be responsible for handling guest interactions, processing transactions, and maintaining a high level of professionalism in their daily work. Prior experience in the hotel industry, particularly with Opera, is required, as well as excellent communication and problem-solving skills.

To succeed in this role, you should be able to prioritize tasks effectively, manage multiple responsibilities, and maintain a positive attitude in a fast-paced environment.

Remuneration and Benefits

This attractive role offers a competitive salary of £25,000 - £30,000 per annum, based on your level of experience. In addition, you will receive a generous benefits package, including 28 days' annual leave (increasing to 33 with length of service), Marriott staff rate, and various financial wellbeing initiatives.

Responsibilities
  1. Deliver exceptional customer service, responding to guest inquiries and resolving issues promptly.
  2. Process transactions accurately, adhering to established policies and procedures.
  3. Maintain a clean and organized workspace, ensuring a positive impression for guests.


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