Luxury Guest Experience Specialist

7 hours ago


London, Greater London, United Kingdom Maybourne Group Full time

At Maybourne Group, we are dedicated to providing unparalleled luxury and comfort to our discerning guests. As a Luxury Guest Experience Specialist, you will be responsible for crafting unforgettable experiences that exceed their expectations.

About the Role

This is a unique opportunity to join our team as a Luxury Guest Experience Specialist, where you will be responsible for creating bespoke experiences for our guests, from arranging special requests to ensuring their every need is met.

Key Responsibilities
  • Collaborate with colleagues to design and deliver tailored experiences for our guests, taking into account their preferences, interests, and requirements.
  • Communicate effectively with guests, listening attentively to their needs and preferences, and responding promptly to their queries.

We are seeking a creative and resourceful individual with exceptional communication and problem-solving skills. You will have a passion for delivering outstanding customer service, with the ability to think outside the box and come up with innovative solutions.

In return for your hard work and dedication, we offer a competitive salary of £40,000 per annum, plus a range of benefits including:

  • An enhanced holiday allowance, increasing after 3 and 5 years of service.
  • A comprehensive pension scheme, with employer contributions.
  • Access to exclusive events and experiences, including wine tastings and behind-the-scenes tours.
  • Discounts on room rates and dining at our properties.

We are committed to creating a positive and supportive work environment, where everyone has the opportunity to grow and develop. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we would love to hear from you.



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