Luxury Accommodations Guest Services Specialist
13 hours ago
We are seeking a highly skilled and experienced Luxury Accommodations Guest Services Specialist to join our team at CV-Library in Chelsea, London. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service to guests and ensuring their stay with us is comfortable and memorable.
The ideal candidate will have previous experience as a receptionist, preferably in a night shift environment. You should possess strong communication and interpersonal skills, be able to work independently and handle responsibility, and have good organizational skills and attention to detail.
A competitive hourly pay rate of £13.60/hour is on offer, plus holiday accrual paid weekly. You will also gain valuable experience in a fast-paced environment and the opportunity to work in a prestigious London location.
Key Responsibilities:
- Greet and assist guests upon arrival and departure
- Efficiently handle check-ins, check-outs, and reservations
- Respond promptly to guest inquiries and resolve any issues
- Manage phone calls and emails during the night
- Monitor premises and ensure guest safety
- Coordinate with other departments for smooth operations
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