Luxury Hotel Service Specialist

10 hours ago


London, Greater London, United Kingdom Westin Hotels Full time

**Job Title:** Luxury Hotel Service Specialist

**Salary Range:** £38,000 - £50,000 per annum (dependent on experience)

About The Westin London City

We are a luxury hotel situated in a prime location in London, boasting stunning views of the River Thames. Our goal is to provide an unparalleled guest experience by delivering exceptional service and creating lasting memories.

Job Description

We are seeking a skilled and dedicated Luxury Hotel Service Specialist to join our team. As a Luxury Hotel Service Specialist, you will be responsible for ensuring that our guests receive personalized attention and exceptional service throughout their stay with us.

  • Provide exceptional customer service and ensure that guests' needs are met
  • Collaborate with the Front of House Team to deliver seamless service
  • Update and maintain the VIP list daily and communicate with relevant departments

**Key Requirements:**

  • Excellent communication and interpersonal skills
  • Flexibility and adaptability in a fast-paced environment
  • Positive attitude and a commitment to delivering exceptional service
  • Knowledge of Opera PMS and ability to learn new systems quickly

**Benefits:*

  • Access to exclusive staff benefits, including staff accommodation rates and life assurance cover
  • Cycle to work scheme and health cash plan
  • Employee assistance program and wellbeing support
  • Continuous learning and development opportunities
  • Recognition program and social events


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