Luxury Hotel Night Porter

4 hours ago


London, Greater London, United Kingdom Chewton Glen Hotel & Spa Full time
Luxury Hotel Night Porter

Job Type: Full-time

Location: Chewton Glen Hotel & Spa, Hampshire

Salary: £28,000 per annum

As a Luxury Hotel Night Porter at Chewton Glen Hotel & Spa, you will be responsible for ensuring the security and satisfaction of our guests at night. Your primary focus will be on providing exceptional service while maintaining a high level of attention to detail.

Main Responsibilities:

  • To provide assistance to the Duty Manager/Night Manager and other departments as needed, demonstrating teamwork and flexibility.
  • To possess in-depth knowledge of the hotel's geography, including all fuse boxes.
  • To be confident in fire safety procedures and participate in regular drills.
  • To take pride in delivering 24-hour service to our guests, addressing their needs promptly and efficiently.
  • To assist the Early Morning staff with tasks such as issuing keys, resolving equipment issues, and providing support during service hours.
  • To communicate effectively with the early Duty Manager regarding any ongoing problems encountered during the night.
  • To maintain a clean and organized stillroom, ready for early breakfast preparations.
  • To order newspapers according to the list, checking the forward planner for additional papers required for conferences.
  • To ensure the lounges, terraces, and public areas are tidy and free of restaurant and bar items, ready for final cleaning by Housekeeping.
  • To be proficient in using the EPOS system to enter breakfast orders and other room or bar services.
  • To handle situations involving intoxicated late-night revellers with integrity and respect, preventing disturbance to other guests or damage to hotel property.

Benefits:

  • 29 days' holiday, including bank holidays
  • Regular team events and appreciation days
  • Free team meals
  • Uniform provided
  • Awards of Excellence recognition
  • Discount on Spa treatments and products
  • 25% discount on all Food & Beverage
  • Length of service gifts
  • Team referral scheme
  • Health cash plan
  • Team rate at our Iconic Luxury Hotels
  • Friends and Family rate at our Iconic Luxury Hotels
  • Employee assistance programme

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