Luxury Hotel Night Porter
4 hours ago
Job Type: Full-time
Location: Chewton Glen Hotel & Spa, Hampshire
Salary: £28,000 per annum
As a Luxury Hotel Night Porter at Chewton Glen Hotel & Spa, you will be responsible for ensuring the security and satisfaction of our guests at night. Your primary focus will be on providing exceptional service while maintaining a high level of attention to detail.
Main Responsibilities:
- To provide assistance to the Duty Manager/Night Manager and other departments as needed, demonstrating teamwork and flexibility.
- To possess in-depth knowledge of the hotel's geography, including all fuse boxes.
- To be confident in fire safety procedures and participate in regular drills.
- To take pride in delivering 24-hour service to our guests, addressing their needs promptly and efficiently.
- To assist the Early Morning staff with tasks such as issuing keys, resolving equipment issues, and providing support during service hours.
- To communicate effectively with the early Duty Manager regarding any ongoing problems encountered during the night.
- To maintain a clean and organized stillroom, ready for early breakfast preparations.
- To order newspapers according to the list, checking the forward planner for additional papers required for conferences.
- To ensure the lounges, terraces, and public areas are tidy and free of restaurant and bar items, ready for final cleaning by Housekeeping.
- To be proficient in using the EPOS system to enter breakfast orders and other room or bar services.
- To handle situations involving intoxicated late-night revellers with integrity and respect, preventing disturbance to other guests or damage to hotel property.
Benefits:
- 29 days' holiday, including bank holidays
- Regular team events and appreciation days
- Free team meals
- Uniform provided
- Awards of Excellence recognition
- Discount on Spa treatments and products
- 25% discount on all Food & Beverage
- Length of service gifts
- Team referral scheme
- Health cash plan
- Team rate at our Iconic Luxury Hotels
- Friends and Family rate at our Iconic Luxury Hotels
- Employee assistance programme
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