Luxury Hotel Night Manager
10 hours ago
About Us: 45 Park Lane is a renowned 5-star luxury hotel, consistently recognized for its exceptional service and commitment to excellence. We pride ourselves on creating an inclusive environment where our employees can thrive and grow.
Job Summary: We are seeking a highly skilled and experienced Night Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel during night hours. This includes managing night audit procedures, preparing daily reports, and acting as an ambassador for the hotel with guests, suppliers, and colleagues.
Key Responsibilities:
- Manage night audit procedures, including financial reporting and balancing accounts.
- Prepare daily reports regarding night operations.
- Act as an ambassador for the hotel with guests, suppliers, and colleagues.
- Handle guest check-ins, check-outs, and resolve any issues or complaints promptly.
Required Skills and Qualifications: To be successful in this role, you will need:
- A minimum of 2 years' experience in hospitality, preferably in a 5-star luxury hotel.
- Strong knowledge of front desk SOPs, safety protocols, and emergency procedures.
- Familiarity with technology, including PMS Opera, Alice, and CRM Nexus.
- Excellent communication and leadership skills.
Benefits: As a valued member of our team, you will enjoy a range of benefits, including:
- An estimated annual salary of £35,000 - £50,000, depending on experience.
- Complimentary stays with breakfast at Dorchester Collection Hotels.
- Discounts on food and beverages at selected bars and restaurants within the Dorchester Collection.
- Employee perks, including access to the Aviva Private Pension scheme and seasonal ticket loan.
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