Luxury Hotel Night Operations Manager

2 weeks ago


London, Greater London, United Kingdom Firmdale Hotels Full time
Job Summary

Firmdale Hotels is a renowned collection of luxury boutique hotels in London and New York, celebrated for their unique design, exceptional service, and dedication to providing guests with a memorable stay. As a Night Manager at The Knightsbridge Hotel, you will oversee overnight operations, ensuring every aspect of our service meets the highest standards.

About You
  • You are an ambitious and dedicated individual with previous experience as a Night Manager or Head of Department in a 5-star hotel.
  • Strong leadership qualities enable you to manage and inspire a team under pressure.
The Role
  1. As the key liaison between the General Manager, guests, and operational teams, ensure smooth communication and operation throughout the night.
  2. Take charge of hotel security during the night, conducting regular health and safety checks, and managing incidents or accidents with professionalism and care.
  3. Provide operational support across departments as needed, ensuring the hotel runs smoothly and efficiently during the night.
  4. Run the night audit process and produce detailed nightly reports for senior management review.
What We Offer
  • A competitive salary package (estimated £50,000 - £60,000 per annum) and benefits tailored to your needs.
  • Access to Wagestream, our financial wellbeing app, allowing you to stream accrued earnings before payday.
  • A comprehensive health cash plan covering dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Complimentary meals on shift.
  • A referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning service for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on length of service.
  • Season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • An allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.


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