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Luxury Hotel Operations Manager

2 months ago

London, Greater London, United Kingdom Nobu Hotel Portman Square Full time

About the Role:

We are seeking a highly skilled and experienced Luxury Hotel Operations Manager to join our team at Nobu Hotel Portman Square. As a key member of our management team, you will be responsible for ensuring the smooth operational running of our housekeeping department.

Key Responsibilities:

  • To supervise and lead the daily activities of the housekeeping team, ensuring they work efficiently and effectively across all floors.
  • To manage housekeeping budgets, including cost controls, labour costs, and profitability.
  • To monitor agency costs and ensure they align with hotel room capacity.
  • To brief staff on expectations prior to their shift.
  • To develop and maintain control procedures and systems to maximise productivity and identify problem areas.
  • To assist with inventory ordering and par levels for linen, uniform, and fixed assets.
  • To respond to guest and internal audit feedback in line with Nobu Hotel brand guidelines and values.
  • To offer leadership, mentoring, and guidance to the team.
  • To advocate for training and development to foster progression and retention.

About Us:

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. We provide remarkable hospitable service and an unparalleled experience like nothing before. Our hotels feature stunning spaces, cutting-edge design, and exquisite cuisine.

As a member of our team, you will share our passion for delivering quality results and have the courage to be different and creative within your specialism.

What We Offer:

  • A competitive salary of £55,000 - £65,000 per annum, depending on experience.
  • A comprehensive benefits package, including £1000 Refer a Friend Scheme, discounted overnight stays, and access to innovative learning opportunities.
  • Ongoing training and development to support your career growth and progression.
  • A collaborative and dynamic work environment that fosters creativity and innovation.
  • The opportunity to work with a world-renowned hospitality brand and contribute to its continued success.

Requirements:

  • Experience in a Head Housekeeping role or equivalent position in a 5-star hotel.
  • Good understanding of budgeting, scheduling, productivity, and inventory controls.
  • Ability to work flexible hours as needed during busy times and high-profile events.