Luxury Hotel Night Team Ambassador

18 hours ago


London, Greater London, United Kingdom The Egerton House Hotel (London, Knightsbridge) Full time

£35,000 per annum

About the Role:

We are seeking a skilled Night Team Member to join our esteemed team at The Egerton House Hotel in Knightsbridge. As a key ambassador for our luxury hotel, you will play a crucial role in delivering exceptional guest experiences during the night shift.

Your Key Responsibilities:

  • Providing personalized service to guests, ensuring their stay is memorable and enjoyable.
  • Managing requests and creating bespoke experiences for our discerning guests.
  • Compiling guests' accounts and performing administrative duties with attention to detail.
  • Ensuring the reception area remains clean and tidy throughout your shift.
  • Assisting with food and beverage service, including taking orders and serving drinks and snacks promptly.
  • Contributing to the setup and closing of bar and restaurant areas for overnight service.
  • Maintaining the highest standards of cleanliness and organization in all food and beverage areas.

What We Offer:

  • A competitive salary of £35,000 per annum.
  • Professional development opportunities, enabling you to grow within our award-winning hotel group.
  • A recommend-a-friend scheme, offering up to £600.
  • Free meals on duty, allowing you to experience our culinary offerings.
  • A 30% discount on food and 25% off beverages in any Red Carnation Hotel outlet.
  • Complimentary uniform and dry cleaning services.
  • Holiday allowance increasing with length of service up to 25 days.
  • Two paid volunteering days each year.
  • Free access to an Employee Assistance Programme.
  • A hotel-based recognition incentive (Employee of the Month up to £200).
  • Discounted accommodation rates with The Red Carnation Hotel Collection.
  • Staff Appreciation Party and other Employee Recognition Events.

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