Luxury Hotel Night Manager
1 month ago
Key Responsibilities:
- Deliver exceptional guest service, adhering to the Peninsula Service Principles, with a focus on anticipating guests' needs.
- Develop intricate knowledge of rooms configuration, features, and culinary offerings to maximize revenue generation.
Requirements:
- Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment.
- Thorough knowledge of customer service needs and techniques, office management, and yielding strategies.
- Excellent time management, organisational skills, and problem-solving abilities.
- Fluent English communication proficiency, with expertise in a second language desirable.
- Lead a team in maintaining a culture aligned with the hotel's mission, vision, values, and core principles.
- Work night shifts based on operational needs, with the ability and willingness to do so a necessary condition of employment.
Benefits:
- Excellent salary package.
- Generous service charge distributed equitably.
- Life Insurance.
- Enhanced company contribution on pension plan.
Wellbeing and Health:
- State-of-the-art facilities, including a gym, fitness classes, relaxation room, and nursing mothers' room.
- Colleague restaurant with healthy and balanced food offerings.
- On-site occupational health and safety nurse and wellbeing education sessions.
Perks:
- High street and online shopping discounts.
- Rewards and recognition initiatives.
- Dry cleaning for uniforms and work attire.
The Peninsula London, situated in the heart of Belgravia, offers a prestigious address with views over Hyde Park Corner and Wellington Arch. The hotel's 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino, with gathering spaces including world-class restaurants and bars, the idyllic Peninsula Spa, and a luxury retail arcade.
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