Luxury Hotel Team Assistant

8 hours ago


London, Greater London, United Kingdom The Egerton House Hotel (London, Knightsbridge) Full time

Join our team as a Luxury Hotel Team Assistant

We are seeking a proactive and flexible Night Team Member to join our wonderful team at The Egerton House Hotel in London, Knightsbridge. In this role, you will have dual responsibilities across Reception and Food & Beverage, ensuring a seamless experience for our guests during the night shift. You will also occasionally cover day shifts, providing flexibility and support to the team.

Key Responsibilities:

  • Provide exceptional customer service to guests while checking in and out.
  • Manage requests and create memorable experiences for our valued customers.
  • Compile guests' accounts and fulfill administrative duties while maintaining a clean and tidy reception area.
  • Assist with food and beverage duties during the day shift when required.
  • Offer excellent service to guests, serving drinks, food, and snacks during the night.
  • Set up and close the bar or restaurant areas for overnight service.
  • Take food and drink orders from guests, ensuring prompt and high-quality service.
  • Maintain cleanliness and organization of all food and beverage areas.

What We Offer:

  • A competitive salary of £24,000 - £28,000 per annum, depending on experience.
  • Professional development opportunities, including training and awards recognition.
  • A Recommend-a-Friend scheme worth up to £600.
  • Free meals on duty and 30% off food and 25% off beverages in any Red Carnation Hotel outlet.
  • Complimentary uniform and dry cleaning services.
  • Holiday allowance increasing with length of service up to 25 days.
  • Two paid volunteering days each year.
  • Free access to an Employee Assistance Programme.
  • A hotel-based recognition incentive (Employee of the Month up to £200).
  • Discounted accommodation rates with The Red Carnation Hotel Collection.


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