Luxury Hotel Guest Service Manager
3 weeks ago
Experience a new dimension of hospitality with Novotel London West Hotel, part of the leading global hospitality group Accor.
We are seeking an exceptional Luxury Hotel Guest Service Manager to join our team, delivering unparalleled service excellence and ensuring guests enjoy a seamless stay.
About UsAs one of the largest conference and accommodation providers within Accor, we offer 33 meeting rooms for up to 3000 delegates and 630 bedrooms for both business and leisure guests.
Job DescriptionThis diverse and challenging role involves assisting the Guest Relations Manager in ensuring guest satisfaction and providing exceptional customer service. Key responsibilities include:
- Establishing personal contact with all guests and handling queries or complaints promptly.
- Acknowledging and following up on guest feedback and complaints with relevant departments.
- Organizing informal meetings with long-stay guests.
To succeed in this role, you will need:
- Previous experience in Guest Relations in a 4*-5* hotel.
- Fluent written and spoken English.
- Excellent communication skills and ability to build rapport with guests and colleagues.
- Diplomacy and self-control.
- A commitment to providing exceptional customer service.
The estimated annual salary for this position is £28,000 - £35,000, depending on experience. Additionally, as a member of our team, you can expect:
- Free night stays in our UK hotels and 50% discount at any Accor restaurant (T&Cs apply).
- Discounted hotel rates worldwide in Accor Hotels.
- Ongoing professional development through Accor Academy.
Apply today to take your career to the next level in one of the world's leading hospitality companies.
-
Luxury Hotel Guest Service Centre Agent
4 weeks ago
London, Greater London, United Kingdom Hotel Cafe Royal Full timeRole OverviewWe are seeking a highly skilled and professional Switchboard Operator to join our dynamic team at Hotel Café Royal. As the first point of contact for our guests, you will play a vital role in ensuring efficient and professional service delivery.Key ResponsibilitiesAnswer and direct all incoming calls promptly and professionally, ensuring guest...
-
Customer Service Ambassador for Luxury Hotels
2 weeks ago
London, Greater London, United Kingdom The Soho Hotel Full timeWe are seeking a Customer Service Ambassador to join our team at The Soho Hotel, a luxury hotel in the heart of London. This is an exciting opportunity to provide exceptional customer service and be part of a dynamic team.Job Summary:The Customer Service Ambassador will play a crucial role in delivering outstanding service to our guests, ensuring their stay...
-
Luxury Guest Services Associate
2 weeks ago
London, Greater London, United Kingdom Brown's Hotel Full timeThe RoleWe seek a meticulous Evening Room Attendant to deliver exceptional guest experiences at Brown's Hotel. The ideal candidate will possess a keen eye for detail and a passion for delivering high-quality services.As a key member of the housekeeping team, you will be responsible for providing a warm and inviting atmosphere for our guests. This...
-
Hotel Guest Services Associate
2 weeks ago
London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full timeGuest Services Associate OpportunityWe are seeking a friendly and courteous Hotel Guest Services Associate to join our team at Mandarin Oriental Hotel Group. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is memorable and enjoyable.Key...
-
Luxury Hotel Attendant
2 weeks ago
London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Luxury Hotel Attendant to join our team at Mandarin Oriental Hotel Group. As a key member of our housekeeping department, you will be responsible for maintaining the highest standards of cleanliness and hospitality in all public areas of our hotel.About UsMandarin Oriental Hotel Group is a...
-
Luxury Hotel Operations Manager
3 weeks ago
London, Greater London, United Kingdom NoMad Hotel Full timeNoMad London: A World-Class Hospitality ExperienceWe are seeking an experienced Duty Manager to join our team at NoMad London, a luxury lifestyle hotel located in the heart of Covent Garden. As a key member of our management team, you will be responsible for ensuring exceptional service delivery and creating memorable experiences for our guests.About the...
-
Hotel Guest Liaison
4 days ago
London, Greater London, United Kingdom Covent Garden Hotel Full timeUnlock Your Potential at Covent Garden HotelAs a Reservations Agent, you'll be at the forefront of delivering exceptional experiences for our guests. In this dynamic and fast-paced role, you'll have the opportunity to develop new skills, build lasting relationships, and become an integral part of our award-winning hotel team.About the Role:This is an...
-
Duty Manager
1 week ago
London, Greater London, United Kingdom Charlotte Street Hotel Full timeWe are currently seeking an experienced Operations Duty Manager to join our team at Charlotte Street Hotel. In this role, you will play a crucial part in maintaining the hotel's impeccable standards, ensuring guest satisfaction, and supporting the management team in their duties. The successful candidate can expect a competitive salary of £48,000 per annum,...
-
Luxury Guest Experience Coordinator
2 weeks ago
London, Greater London, United Kingdom Bulgari Hotel London Full time**Job Overview:** Luxury Guest Experience CoordinatorWe are proud to offer a unique opportunity for an experienced Front Office Agent to join our team as a Luxury Guest Experience Coordinator at Bulgari Hotel London. This role is perfect for someone who is passionate about delivering exceptional guest experiences and has a proven track record in the...
-
Luxury Hotel Concierge
2 weeks ago
London, Greater London, United Kingdom The Chesterfield Mayfair Hotel Full timeRole SummaryWe are seeking a Night Porter to join our team at The Chesterfield Mayfair Hotel. This position involves ensuring the smooth operation of our front desk, handling guest requests, and maintaining the hotel's high standards.About UsThe Chesterfield Mayfair Hotel is a family-owned business with 18 stunning properties worldwide. We have received...
-
Luxury Hotel Operations Manager
4 weeks ago
London, Greater London, United Kingdom Nobu Hotel Portman Square Full timeWe are seeking a highly skilled and experienced Duty Manager to join our team at Nobu Hotel London Portman Square. As a key member of our hotel management team, you will be responsible for ensuring the smooth operational running of the entire hotel during evening hours.Your tasks will include assisting with overseeing the operation of all departments, having...
-
Luxury Service Ambassador
2 weeks ago
London, Greater London, United Kingdom Brown's Hotel Full timeAbout the RoleWe are seeking a highly skilled and experienced Waiter/Waitress to join our team at Brown's Hotel in London. As a Luxury Service Ambassador, you will be responsible for delivering exceptional service to our discerning guests, ensuring that every interaction is memorable and exceeds their expectations.You will work closely with the Drawing...
-
Luxury Hotel Stewarding Manager
2 weeks ago
London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full timeJob OverviewWe are seeking a highly skilled Luxury Hotel Stewarding Manager to join our team at Mandarin Oriental Hotel Group. In this role, you will be responsible for managing the cleanliness and hygiene of our back-of-house areas.Key ResponsibilitiesSupervise and support the stewarding team in maintaining efficient kitchen cleaning and...
-
Luxury Hotel Service Specialist
4 weeks ago
London, Greater London, United Kingdom Accor Full timeCompany OverviewRaffles London at The OWO, a renowned luxury hotel located in one of the world's most historic addresses, offers an exceptional opportunity for a skilled Luxury Hotel Service Specialist to join its esteemed team.The hotel, with its rich heritage and glamorous atmosphere, boasts 120 rooms and suites, nine restaurants, and three bars, including...
-
Luxury Hotel Concierge Manager
2 weeks ago
London, Greater London, United Kingdom Hyatt Hotels Corporation Full timeEmbark on a prestigious career with Hyatt Hotels Corporation as a Luxury Hotel Concierge Manager.About the Role:We are seeking a skilled and charismatic individual to join our team as a Luxury Hotel Concierge Manager. As a key member of our concierge team, you will be responsible for delivering exceptional guest experiences and providing personalized service...
-
Luxury Hotel Operations Manager
2 weeks ago
London, Greater London, United Kingdom Taste Hospitality Recruitment Limited Full timeTaste Hospitality Recruitment Limited is seeking a Luxury Hotel Operations Manager for a high-end hotel in Berkshire.The ideal candidate will have experience as a Guest Services Manager in a luxury hotel and be passionate about delivering exceptional, 5-star service.We offer a competitive salary of £60,000 - £80,000 per annum, plus private medical...
-
Luxury Guest Service Specialist
3 weeks ago
London, Greater London, United Kingdom Accor Full timeJob OverviewWe are seeking a highly skilled Luxury Guest Service Specialist to join our team at The Savoy, a Fairmont Managed Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service experiences and creating memorable personalization throughout their stay.
-
Luxury Hotel Bar Attendant
3 weeks ago
London, Greater London, United Kingdom Brown's Hotel Full timeAbout the RoleWe are seeking an exceptional Cocktail Waiter to join our team at The Donovan Bar in Brown's Hotel, a world-leading luxury hotel restaurant.As a Cocktail Waiter, you will play a key role in delivering flawless service to our discerning guests and diners. You will be part of a high-performing team that thrives in a fast-paced fine dining...
-
Luxury Service Professional
2 weeks ago
London, Greater London, United Kingdom NoMad Hotel Full timedescriptions[2]":"About UsNoMad London is a luxury lifestyle hotel located in the heart of Covent Garden. As a World's 50 Best Hotel 2023, we offer a unique blend of gracious hospitality, understated elegance, and comfort. Our hotel is committed to providing exceptional customer service and creating memorable experiences for our guests.Job DescriptionWe are...
-
Luxury Hotel Ambassador
4 weeks ago
London, Greater London, United Kingdom Corecruitment Full timeHotel Door Manager Job SummaryAbout the RoleWe are seeking a highly skilled and experienced Hotel Door Manager to join our team at a luxury hotel in London. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service and creating a warm and welcoming atmosphere for our guests.Key ResponsibilitiesMeet and greet...