Luxury Accommodation Host

8 hours ago


London, Greater London, United Kingdom Great Ormond Street Hospital Full time

About the Role

We are seeking an experienced and skilled Luxury Accommodation Host to join our team at Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH). As a Luxury Accommodation Host, you will be responsible for providing exceptional service to patients, families, and staff by maintaining a clean, safe, and welcoming environment in our luxury accommodation buildings.

The ideal candidate will have excellent communication skills, be able to work independently, and have a flexible approach to work. You will be responsible for preparing guest bedrooms and communal areas prior to check-in, handling and storing luggage, and carrying out audits to ensure high standards of cleanliness and safety.

Key Responsibilities

  • Facilitate the coordination of accommodation-related services, working closely with in-house and contracted services to ensure a safe and suitable environment for patients, families, and staff.
  • Welcome patients and families to the accommodation, provide guidance on policies and facilities available, and prepare guest bedrooms and communal areas prior to check-in.
  • Handle and store luggage, and carry out audits to ensure high standards of cleanliness and safety.
  • Administer data input and monitor quality standards, reporting deficiencies and taking appropriate action.

Requirements

To be successful as a Luxury Accommodation Host, you will need:

  • Good written and verbal communication skills.
  • NVQ Level 2 in housekeeping or equivalent experience.
  • Basic computer skills using Word and Excel.
  • Knowledge of health and safety issues.
  • Proven experience of dealing with complex telephone calls.

Benefits

GOSH offers a competitive salary of £23,500 per annum, plus benefits including comprehensive training and development opportunities, access to staff wellbeing programmes, and a generous pension scheme.

About Us

GOSH is an international centre of excellence in child healthcare, providing world-class care to children and young people with rare, complex, and difficult-to-treat conditions. We believe our people are the heart of GOSH, and we offer a challenging, complex, and inspiring place to work.


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