Customer Service Agent

13 hours ago


London, Greater London, United Kingdom St Pancras Hotel Services Ltd Full time
Customer Service Agent - Luxury Accommodation

Do you have a passion for delivering exceptional customer service? We're looking for a Customer Service Agent to join our team at a luxury accommodation in London.

About the Role:

You will be responsible for ensuring that every guest has an exceptional stay with us. This includes providing excellent customer service, responding to guest queries, and resolving any issues promptly.

Key Responsibilities:
  • Cleaning and maintaining all areas of the hotel, including public spaces and back of house.
  • Performing all housekeeping duties efficiently and to a high standard, following established procedures.
  • Providing exceptional customer service to guests, responding to queries and resolving issues promptly.
Requirements:
  • Minimum 2 years experience in a hotel or similar environment.
  • Excellent communication skills in English, with the ability to interact with guests from diverse backgrounds.
  • A strong team ethos and the ability to work collaboratively in a fast-paced environment.
  • Safe handling of chemicals and adherence to health and safety policies.
Salary and Benefits:

This role comes with a competitive salary of £13.15 per hour, paid weekly. You'll also enjoy a range of benefits, including a pension scheme, uniform, and training opportunities.


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