Hotel Concierge and Guest Services Specialist

6 days ago


London, Greater London, United Kingdom Accor Hotels Full time

SLS Dubai Hotel and Residences, a 5-star luxury city hotel under the Accor group umbrella, is seeking an experienced Hotel Concierge and Guest Services Specialist.

About Us

We are a wondrous and striking landmark in Downtown District, designed by award-winning architects Aedas and interior designer Paul Bishop.

Apart from our luxurious accommodations, we offer unparalleled service to our guests. Our team of professionals is dedicated to providing exceptional experiences that make your stay with us truly unforgettable.

Job Description
  • Our ideal candidate will have a thorough knowledge of hotel operations, including guestrooms, amenities, and services. They will be able to provide accurate directions and information about the surrounding areas.
  • They will handle all guest comments, questions, complaints, requests, and inquiries promptly and courteously, taking necessary action steps and ensuring thorough follow-through.
  • The successful candidate will also be responsible for telephone wake-up calls, informing security if a guest does not answer their call, and maintaining a directory of hotel and local information.
Required Skills and Qualifications
  • One to two years of experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
  • Excellent verbal and written communication skills in English.
  • Ability to enter and locate work-related information using computers and/or point of sale systems.
Benefits and Compensation

Our estimated salary range for this position is $40,000 - $55,000 per year, based on industry standards and the location of the hotel. This figure may vary depending on qualifications and experience. We offer competitive benefits packages, including health insurance, retirement plans, and opportunities for career advancement within the Accor group.


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