Corporate Guest Services Ambassador
2 weeks ago
Job Summary
At Rapport Guest Services, we are seeking a motivated and customer-focused Corporate Receptionist to join our team.
Key Responsibilities
- Provide exceptional guest management services, ensuring seamless check-in and check-out processes for employees and guests.
- Take ownership of the reception areas, maintaining high standards of cleanliness and reporting any issues promptly.
- Escort guests to meeting rooms on client floors, ensuring a warm and welcoming experience.
- Perform room checks to ensure high levels of cleanliness and that all rooms have the correct branded items.
- Work closely with the corporate services team and other service providers to deliver excellent service.
- Perform administrative tasks as required.
Requirements
- Previous experience in customer service is essential, with a preference for corporate or five-star hotel experience.
- An up-beat individual with integrity and a can-do attitude.
- Passionate about delivering great service and taking responsibility for their contribution to the team.
- A customer-focused team player with excellent communication skills.
- Ability to adapt to changing situations and lead by example.
- Previous front-of-house experience in a luxury hotel environment or premium airline is preferred.
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