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Corporate Guest Services Ambassador

1 month ago

London, Greater London, United Kingdom Rapport Guest Services Full time

Role Overview

The Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk.

Key responsibilities will include:

  • Proactively dealing with guest requests in an efficient, friendly, and timely manner.
  • Handling all external and internal calls in a professional manner.
  • Communicating effectively with other departments and service providers.
  • Aiding in the creation of a 'one team' approach to delighting our guests.
  • Adopting a flexible and adaptable approach when dealing with ad hoc duties as required.

The Ideal Candidate

The successful candidate will:

  • Have front of house reception experience in a luxury hotel, premium airline, retail, or corporate environment.
  • Have the passion and drive to deliver the very highest levels of customer service.
  • Have great interpersonal skills, an outgoing and vibrant personality.
  • Be able to adapt and flex their working style and behavior to suit the environment of the site they are working at.
  • Have an excellent command of the English language, both in verbal and written communication.
  • Be a quick learner.
  • Understand professional etiquette.
  • Possess a high level of attention to detail.
  • Be able to work well under pressure and act both proactively and intuitively.
  • Be able to travel across London within the M25.

The successful candidates will be offered a competitive salary package plus a range of staff benefits, including pension, store discounts, and life assurance.

Working hours are typically 8 hours per day, 40 hours per week, Monday to Friday, on rotating team shifts, usually between 7am and 7pm. Our teams do not work weekends or Bank Holidays.