Rapport Guest Services Front Desk Ambassador
4 weeks ago
About Rapport Guest Services
We are a leading provider of exceptional guest experiences in the corporate environment.
Job Summary
This is an exciting opportunity for a highly motivated and customer-focused individual to join our team as a Front Desk Ambassador. The successful candidate will provide unparalleled service to our clients, ensuring that every interaction is a positive and memorable experience.
Responsibilities
As a Front Desk Ambassador, you will be responsible for:
- Welcome guests and ensure a seamless and personal guest journey;
- Act upon all requests that guests might have in an efficient, friendly, and timely manner;
- Assist the building manager and proactively participate in any events at the reception area;
- Build relationships and be the main point of contact for office occupiers;
- Handle external and internal calls in a professional manner;
- Liaise with other departments to ensure efficient communication and guest service, and create a 'one team' approach to delighting your guests;
- Flexible and adaptable to providing ad hoc services as and when required;
- Always act according to Rapport and the client's standards.
The role is Monday to Friday and will have shifts between 8am and 5pm, although this may vary from site to site.
The Ideal Candidate
The successful candidate will have 1-2 years of experience in a receptionist role, possess an outgoing personality with a creative mindset, and excel at building relationships.
- Have a passion to deliver excellent guest service in everything they do;
- Preferably have front-of-house experience within a luxury hotel environment, premium airlines, or a corporate business environment;
- Have great interpersonal skills and an outgoing and vibrant personality;
- Have an excellent command of the English language, both in verbal and written communication;
- Be highly organized and have an eye for detail;
- Be able to work well under pressure and have the ability to act proactively and intuitively.
The estimated salary for this role is £28,000 - £32,000 per annum, depending on experience. If you are a driven and customer-focused individual who thrives in a fast-paced environment, we would love to hear from you.
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