Luxury Hotel Concierge Professional

4 weeks ago


London, Greater London, United Kingdom The Ritz London Full time

The Ritz London: A Hub for Exceptional Guest Experience

The Ritz London is seeking a highly skilled and experienced Concierge to join our team. As a key member of our Concierge Department, you will be responsible for delivering exceptional guest service, ensuring that every stay is memorable and enjoyable.

About the Role

As a Night Concierge, you will work closely with our Head Hall Porter and other departments to provide seamless guest experiences. Your primary focus will be on meeting and greeting guests, ensuring their needs are met, and providing personalized recommendations for hotel services and local attractions.

Key Responsibilities

  • Provide exceptional guest service, ensuring a positive and memorable experience for all guests
  • Work closely with other departments to deliver seamless guest experiences
  • Meet and greet guests, ensuring their needs are met and providing personalized recommendations
  • Communicate effectively with guests, colleagues, and other stakeholders
  • Maintain a professional and polished appearance at all times

Requirements

  • Relevant experience in a five-star property is desirable
  • Excellent customer service skills and a strong focus on delivering exceptional guest experiences
  • Ability to work under pressure and maintain a high level of organizational skills
  • Great command of the English language, both spoken and written
  • Display a polite and professional attitude to internal and external guests

Benefits

  • Highly competitive salary within the luxury London Hotel sector
  • Instant reward and recognition scheme
  • 28 holidays (including bank holidays)
  • Learning & Development opportunities
  • Employee discount scheme for Ritz goods and external providers
  • Free laundry service for tailored uniform
  • Complimentary meals on duty
  • Social events and activities
  • Season ticket loan
  • CODE Hospitality App
  • Wellness treatments: massage, chiropody, and more
  • Pension scheme
  • Employee mental health assistance helpline
  • Employee Introductory Scheme (£600)
  • Training Fund Assistance

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Equal Opportunities Employer

The Ritz London is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion and aim to create a workplace that is free from discrimination and harassment.



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