Guest Services Ambassador

3 days ago


London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time

We are seeking a highly skilled and experienced Airport Representative to join our team at Mandarin Oriental Hotel Group.

The estimated annual salary for this role is $55,000 - $65,000 depending on experience.

Key Responsibilities:
  • The successful candidate will be responsible for creating a seamless transition between airport and hotel, ensuring that every guest receives a warm welcome and exceptional service.
  • They will also be required to coordinate with Concierge and Guest Relations, providing updates on guest movements and flight information.

The ideal candidate will have a minimum of 2 years' experience working in a 5-star hotel environment, with a strong background in customer service and conflict resolution.

We offer a competitive salary and benefits package, including opportunities for career advancement and professional development.



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