Porter of Guest Services
4 weeks ago
Working closely with the Head Concierge, the Luggage Porter will serve as a direct point of contact for guests in the lobby, providing assistance and support as needed. This role requires close collaboration with the concierge team to deliver exceptional service and ensure guests receive timely assistance with their luggage and other queries.
Main Responsibilities:
- Providing Luggage Support: Handling guest luggage packages and parcels with care, ensuring timely delivery to their rooms.
- Assisting Guests: Offering assistance with queries, directions, and other requests, promoting a positive and welcoming environment.
- Team Collaboration: Working effectively with the concierge team to maintain a seamless service delivery.
- Communication: Effective communication with guests, colleagues, and management, adhering to company policies and procedures.
- Service Standards: Maintaining the highest standards of service, ensuring guest expectations are met and exceeded.
To be successful in this role, you will need to possess:
- Excellent Communication Skills: Clear and efficient verbal and written communication in English.
- Driving License: A driving license is desirable for this role.
- Previous Experience: Recent experience in 5-star hotels or a similar role is required.
- Service Orientation: A proven track record of surprising and delighting guests, providing exceptional service.
- Teamwork: Ability to work within a team environment and multitask with ease.
- Attention to Detail: A detail-oriented approach to ensure seamless service delivery.
Accommodation: This role requires full-time commitment and is based at the hotel premises.
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