Porter with a Passion for Service

3 weeks ago


London, Greater London, United Kingdom Firmdale Hotels Full time

Role Summary:


We are seeking a highly motivated and organized Luggage Porter to join our team at Firmdale Hotels.


As a Luggage Porter, you will play a key role in ensuring the smooth operation of our front office, providing exceptional service to our guests and helping the concierge desk with daily requests.


Key Responsibilities:



  • Deliver luggage to guests in a timely and efficient manner
  • Provide exceptional service and ensure a warm welcome for our guests
  • Work closely with the concierge desk to ensure all guest requests are met
  • Demonstrate excellent attention to detail and organizational skills
  • Communicate effectively with guests and colleagues

What We Offer:



  • A competitive hourly rate
  • Discounts and perks on our platform
  • Wage Stream – an employee app to stream wages before payday
  • Paid overtime
  • Flexibility
  • No split shifts
  • Cycle to work scheme
  • Uniform and meals provided
  • Uniforms dry cleaned
  • Discounted personal dry cleaning
  • Social events, wellbeing and team activities
  • Award winning training opportunities and career development
  • Fully funded English lessons
  • One paid volunteering day per year
  • Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)

Requirements:



  • Keen and willingness to work as part of a team
  • Customer focussed
  • Warmth and impeccable presentation
  • Passion for detail
  • Enthusiasm

About Us:


Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York.


We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done.


Inline with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.




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