Fraud Prevention Specialist

4 weeks ago


London, Greater London, United Kingdom YOOX NET-A-PORTER GROUP Full time
Fraud Prevention Specialist

At YOOX NET-A-PORTER GROUP, we are seeking a skilled Fraud Prevention Specialist to join our team. As a key member of our Fraud Prevention team, you will be responsible for ensuring the timely verification and approval of orders, balancing the need for security and the experience of our demanding customer base.

Key Responsibilities:

  • Investigate orders that enter our fraud detection queue
  • Monitor anomalous customers and their order verification
  • Process refunds and debits in a timely and efficient manner
  • Communicate with customers and finance personnel as necessary
  • Collaborate with our Global Customer Care team on individual customer financial matters

Requirements:

  • Prior experience in the fraud prevention industry
  • Excellent communication skills with the ability to build global relationships
  • Ability to work in a changing environment and meet strict deadlines
  • Excellent attention to detail, organisational and analytical skills

About Us:

YOOX NET-A-PORTER GROUP is an equal opportunities employer, committed to making your journey with us inspirational and evolutionary. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.



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