Guest Experience Specialist
9 hours ago
**Job Summary:** Guest Experience Specialist
We are seeking a highly skilled and experienced Guest Experience Specialist to join our team at The Carlton Tower - Reception. As a key member of our front desk team, you will be responsible for delivering exceptional guest service, handling inquiries, and ensuring the smooth operation of our reception area.
About Us:
The Carlton Tower - Reception is a luxurious hotel located in the heart of Knightsbridge, one of London's most exclusive neighborhoods. Our guests enjoy stunning views of the city, a rooftop health club and spa, and access to private Cadogan Gardens.
About the Role:
- Deliver exceptional guest service and handle incoming calls
- Enter guest requests into our system and monitor response times
- Ensure all requests are handled in a timely manner and follow up with guests to ensure satisfaction
- Monitor our E-Butler chat system and respond within 30 seconds
- Report incidents, complaints, or safety hazards immediately
- Provide a friendly, courteous, and professional service at all times
About You:
To succeed in this role, you must be fully aware of your work schedule and able to provide adequate notice when unable to adhere to it. You should also be flexible and responsive to changes in the department as needed.
What We Offer:
- A competitive salary: £23,000 per annum
- Excellent benefits package including F&B benefits, reduced hotel rates, and life insurance
- Ongoing training and development opportunities
- A dynamic and supportive work environment
Experience the luxury of working with us
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