Guest Experience Specialist

7 days ago


London, Greater London, United Kingdom OpenTable Full time

We are seeking a Guest Experience Specialist to join our team at OpenTable. In this role, you will be responsible for ensuring that our restaurant partners deliver exceptional guest experiences.

Responsibilities
  • Managing customer inquiries and resolving issues efficiently
  • Providing training and coaching to restaurant staff
  • Collaborating with cross-functional teams to drive business growth

As a Guest Experience Specialist, you will work closely with our restaurant partners to identify areas for improvement and implement changes to enhance customer satisfaction. The ideal candidate will have 1+ year of customer support experience, excellent communication skills, and fluency in English and German.

We offer a competitive salary range of $58,000 - $68,000 per annum, based on experience, along with benefits including vacation time, health insurance, and a pension fund.



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