Hotel Guest Experience Specialist

4 weeks ago

London, Greater London, United Kingdom Accor Full time

Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor.

As a Guest Relations Executive, you will be responsible for ensuring that all guests receive an excellent stay as per our hotel standards. This includes acknowledging and following up on guest feedback and complaints with the relevant departments, organizing informal meetings with long stay guests, and assisting the Guest Relations Manager with the development and implementation of VIP guest procedures.

Key responsibilities include:

  • To ensure all guests receive an excellent stay as per our hotel standards
  • To acknowledge and follow up on guest feedback and complaints with the relevant departments
  • To organize informal meetings with long stay guests
  • To assist the Guest Relations Manager with the development and implementation of VIP guest procedures
  • To be visible and available around the lobby area during busy times
  • To assist the Front Office team when busy
  • To encourage comments and feedback from guests, enabling us to maintain and improve standards

Ideal candidate will have:

  • Previous experience in Guest Relations in a 4*-5* hotel.
  • Fluent in written and spoken English
  • The ability to build rapport and communicate effectively with guests as well as team members and management
  • Excellent grooming and personal presentation
  • Diplomacy and self-control
  • A commitment to providing exceptional customer service
  • The ability to multitask and work under pressure
  • Flexibility in working hours is essential as you will be required to work hours as per business requirements, which may include evenings, weekends and bank holidays.

As part of our team, you can enjoy a range of benefits, including:

  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

  • Hotel Guest Experience Coordinator

    2 days ago

    London, Greater London, United Kingdom Clermont Hotel Group Full time

    About the RoleWe are seeking a skilled and experienced Front Desk Co-Ordinator to join our team at the Clermont Charing Cross hotel in London's Charing Cross area. This is a challenging and rewarding role that requires a strong focus on delivering exceptional guest experiences.The successful candidate will have previous experience in a similar environment,...

  • Guest Experience Coordinator

    2 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...

  • Hotel Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Nobu Hotel London, Portman Square Full time

    VIP Guest Experience Manager RoleNobu Hotel London Portman Square seeks a dedicated and experienced Guest Experience Manager to ensure the highest standards of service for our valued VIP guests.As a key member of the Front of House team, you will be responsible for managing the entire VIP guest journey from post reservation to departure, ensuring a seamless...

  • Ambassador of Excellent Guest Experiences

    4 weeks ago

    London, Greater London, United Kingdom ME London Hotel Full time

    Unlock Your Potential at ME London HotelAre you a charismatic hospitality professional looking to take your career to the next level? Look no further than ME London Hotel, where we're passionate about delivering exceptional guest experiences. As a Guest Experience Agent, you'll be the face of our hotel, ensuring that every guest feels welcome and...

  • Hotel Experience Coordinator

    1 week ago

    London, Greater London, United Kingdom Clermont Hotel Group Full time

    Job DescriptionWe are seeking a highly skilled Hotel Experience Coordinator to join our team at the Clermont Hotel Group. The successful candidate will have excellent communication skills, being proficient in both written and spoken English, as well as the ability to show empathy when dealing with our guests.This role involves providing exceptional customer...

  • Guest Experience Director

    3 weeks ago

    London, Greater London, United Kingdom Nobu Hotel Portman Square Full time

    Key Responsibilities:Lead the front of house team to deliver exceptional VIP guest experiences.Develop and implement guest relations strategies to exceed expectations.Manage the VIP guest journey from reservation to check-out.Collaborate with the front of house manager and director of rooms to enhance guest experiences.Provide leadership, mentoring, and...

  • Hotel Guest Experience Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Park Plaza Westminster Bridge London Full time

    About the Role: As a Guest Relations Host at Park Plaza Westminster Bridge London, you will be the friendly face of our hotel, providing an exceptional experience for our guests. Your key role will be to ensure that our guests receive tailored service, exceeding their normal expectations.Your Responsibilities: Ensure seamless guest experiences through...

  • Exceptional Guest Experience Specialist

    2 weeks ago

    London, Greater London, United Kingdom Covent Garden Hotel Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Reservations Agent to join our team at Covent Garden Hotel. As a key member of our front office team, you will play a crucial role in delivering outstanding service to our guests, ensuring every interaction is memorable and exceeds expectations.About UsFirmdale Hotels is an international group of...

  • Hotel Guest Services Associate

    6 days ago

    London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time

    Guest Services Associate OpportunityWe are seeking a friendly and courteous Hotel Guest Services Associate to join our team at Mandarin Oriental Hotel Group. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is memorable and enjoyable.Key...

  • Lead Guest Experience Ambassador

    1 week ago

    London, Greater London, United Kingdom ME London Hotel Full time

    About ME London HotelAt ME by Meliá, culture and lifestyle come together to create an inimitable personality for each hotel. As a Lead Guest Experience Ambassador at our vibrant location in the heart of London, you will be part of a dynamic team that makes every guest feel like a VIP.Job Summary: We are seeking an exceptional individual to lead our guest...

  • Luxury Guest Experience Specialist

    2 weeks ago

    London, Greater London, United Kingdom Sea Containers London Full time

    Company OverviewLocated on London's vibrant South Bank, Sea Containers London is a luxurious lifestyle hotel offering an unforgettable experience for its guests. With 359 elegantly designed bedrooms, award-winning food and beverage outlets, and an electric atmosphere, this hotel is a must-visit destination.We are seeking a highly motivated and enthusiastic...

  • Night Receptionist

    4 weeks ago

    London, Greater London, United Kingdom ME London Hotel Full time

    Immerse yourself in a world of hospitalityAs a Night Receptionist at ME London Hotel, you will be the first point of contact for our guests, providing a warm and memorable experience that sets the tone for their stay.Responsibilities will include:Ensuring that all guests receive personalized assistance during the night duty hoursAnticipating and meeting...

  • Hotel Guest Experience Manager

    3 days ago

    London, Greater London, United Kingdom Imperial London Hotels Full time

    Imperial London Hotels - Reception Manager RoleWe are seeking a skilled and experienced Reception Manager to join our team at the Royal National Hotel. As a key member of our front office management team, you will play a vital role in ensuring exceptional guest experiences.About the Role:Lead a team of reception staff, providing guidance, support, and...

  • Guest Experience Manager

    4 weeks ago

    North West London, London, United Kingdom Nobu Hotel London, Portman Square Full time

    As Guest Experience Manager, you will be responsible for ensuring all of our VIP guests have a memorable stay with us; where we not only meet but exceed their expectations. You will lead by example and ensure the front of house team are able to anticipate guests needs and offer a service that is discreet and bespoke to them. You should uphold the highest...

  • Luxury Guest Experience Coordinator

    3 days ago

    London, Greater London, United Kingdom Bulgari Hotel London Full time

    **Job Overview:** Luxury Guest Experience CoordinatorWe are proud to offer a unique opportunity for an experienced Front Office Agent to join our team as a Luxury Guest Experience Coordinator at Bulgari Hotel London. This role is perfect for someone who is passionate about delivering exceptional guest experiences and has a proven track record in the...

  • Luxury Hotel Guest Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    Guest Experience Supervisor Park Hyatt London River Thames offers an exceptional opportunity for a Guest Experience Supervisor to join its team. As a Guest Experience Supervisor, you will be responsible for supervising and training Guest Personalisation Officers, ensuring the smooth running of the department. You will also be responsible for following up...

  • Luxury Hotel Guest Experience Expert

    4 weeks ago

    London, Greater London, United Kingdom Red Carnation Hotels Full time

    Delivering Exceptional Guest ExperiencesAbout the RoleWe are seeking a highly skilled and passionate Guest Services Agent to join our team at Hotel 41, a luxurious hotel overlooking the Royal Mews at Buckingham Palace.Key ResponsibilitiesProvide warm and caring services to our discerning guestsEnsure that all arrival rooms are fully checked and prepared as...

  • Guest Experience Supervisor

    1 day ago

    North West London, London, United Kingdom Melia White House Hotel Full time

    The world is yours with Meli Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global familySalary up to £28,780+ Service Charge and Additional benefits belowGuest Experience Supervisor/Guest Service...

  • Head of Guest Experience

    4 weeks ago

    London, Greater London, United Kingdom Corecruitment Full time

    Job Title: Head of Guest Experience - Luxury HotelJob Summary:We are seeking a highly skilled and experienced individual to join our team as a Head of Guest Experience at a luxury hotel in London. As a key member of our front of house team, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable and...

  • Guest Experience Manager Dubai

    3 weeks ago

    London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time

    Job Title: Guest Experience Manager DubaiAbout the Role:We are seeking an experienced and skilled Guest Experience Manager to join our team at Mandarin Oriental Hotel Group in Dubai. The successful candidate will be responsible for providing exceptional guest service, ensuring a seamless experience from arrival to departure.Key Responsibilities:Concierge...