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Hotel Guest Experience Coordinator

2 months ago

London, Greater London, United Kingdom Park Plaza Westminster Bridge London Full time

About the Role: As a Guest Relations Host at Park Plaza Westminster Bridge London, you will be the friendly face of our hotel, providing an exceptional experience for our guests. Your key role will be to ensure that our guests receive tailored service, exceeding their normal expectations.

Your Responsibilities:

  • Ensure seamless guest experiences through face-to-face, telephone, and email communications.
  • Meet and greet long-stay guests, regularly checking in to provide a personalized touch.
  • Take pride in providing the best possible service at every interaction, from check-ins to answering the phone.
  • Collaborate with other departments to achieve exceptional guest experiences.
  • Maintain operational knowledge of all procedures and have a strong working knowledge of Opera.

About You: We're looking for a Guest Relations Host who embodies our values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. You'll have previous experience as a Guest Relations Host or Receptionist in a hotel and enjoy collaborating with others to deliver exceptional service.

What We Offer:

  • Salary: £ 12.80 per hour plus great benefits.
  • Two wellbeing days per year, with 30 days of holiday per year, including bank holidays, increasing with years of service.
  • Heavily discounted hotel rates in Europe, extending to the Radisson Hotel Group and family & friends.
  • F&B discounts at our restaurants and bars for your whole party.
  • Two free meals per day.
  • Access to 40% of your pay before payday through Wagestream.
  • Recommend a friend scheme - up to £750.
  • Vitality at work scheme with great gym discounts & more.
  • Ride to Work scheme & free cycling lessons.
  • Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform.
  • Annual Staff parties and events.
  • Company pension plan & award-winning training.

Park Plaza Westminster Bridge London: We're a renowned hotel catering to leisure and business travellers with stylish guest rooms and versatile meeting facilities, complemented by award-winning restaurants and bars.