Hotel Service Coordinator

2 weeks ago


London, Greater London, United Kingdom AccorHotel Full time
Job Title: Hotel Service Coordinator

We are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Service Coordinator. As a key member of our guest services department, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is nothing short of extraordinary.

About the Role:

This is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. As a Hotel Service Coordinator, you will be accountable for ensuring that all guest inquiries are actioned in a timely and efficient manner while meeting all service standards. You will handle telephone communications, encompassing switchboard, Food and Beverage, and all in-house guest requests, whilst assisting with In-Room Dining, Concierge requests, and Valet/Laundry.

You will provide knowledgeable responses and recommendations to all guest enquiries, taking every opportunity to exceed expectations. Your key responsibilities and contributions will include ensuring internal and external calls are handled according to our service standards, having knowledge of all telephone communication and booking systems, and being able to knowledgably answer all general and food and beverage enquires while accurately placing Afternoon Tea Bar and Restaurant reservations accordingly.

About You:

To be successful in this role, you will need to possess excellent communication skills both verbally and written, with the ability to communicate effectively with people of all levels. Proven organizational skills and the ability to work independently are also essential. Enthusiasm and positivity, with the ability to build trusting relationships, are key qualities we look for in our team members. Previous experience of guest complaint handling and going the extra mile to meet guest needs is desirable, as is the ability to multitask and problem-solve in a fast-paced environment.

What We Offer:

We offer a competitive salary of $29,860, including service charge, and the opportunity to work in a luxury hospitality environment. As a valued member of our team, you will have access to ongoing training and development opportunities, enabling you to grow and succeed in your career. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you



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