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Hotel Desk Coordinator
2 months ago
About the Role:
We are seeking a highly motivated and detail-oriented Hotel Receptionist to join our team at Henrietta Hotel LTD. As a key part of our front-of-house operations, you will be responsible for delivering exceptional customer service to our guests, responding to their queries and requests, and ensuring a seamless experience throughout their stay.
Key Responsibilities:
- Greet and assist guests upon arrival and departure, providing a warm and welcoming atmosphere.
- Manage all aspects of guest check-in and check-out, including processing payments and handling any issues that may arise.
- Respond to guest inquiries and requests in a timely and professional manner, offering personalized solutions to meet their needs.
- Ensure that all guest interactions are conducted in a friendly, efficient, and respectful manner, adhering to our hotel's high standards of service.
- Work closely with the Front Office Manager to resolve any guest complaints or issues that may arise.
- Coordinate with other departments, such as Housekeeping and Food and Beverage, to ensure seamless communication and a smooth guest experience.
- Participate in the management of the hotel's switchboard, ensuring efficient call handling and guest communication.
- Assist with administrative tasks, including preparing reports and maintaining accurate records.
- Ensure that the reception area is well-maintained, clean, and welcoming to guests.
About You:
To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be highly organized, efficient, and able to multitask with ease, while maintaining a positive and professional demeanor at all times.
Benefits:
As a valued member of our team, you will enjoy a range of benefits, including on-the-job training, opportunities for career development, and a competitive salary. You will also have access to a pension scheme and staff discounts, making this an excellent opportunity to join a successful and dynamic hotel team.
What We Offer:
At Henrietta Hotel LTD, we are committed to recruiting, developing, and retaining the best talent from diverse backgrounds and skills. We offer a supportive and inclusive work environment, with opportunities for growth and development within our company. Whether you're looking for a new challenge or seeking to advance your career, we invite you to join our team and experience the difference we make.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you
Contact Information:
For more information about this role or to discuss your application, please contact [insert contact information]. We welcome applications from talented individuals who share our commitment to excellence and customer satisfaction.
