Hotel Operations Coordinator
3 days ago
About the Role:
As Hotel Operations Coordinator at Moxy London Excel, you will play a vital role in ensuring the smooth operation of our hotel. You will be responsible for managing front desk operations, handling customer inquiries, and coordinating with other departments to deliver exceptional service.
Estimated Salary: £28,000 - £38,000 per annum, depending on experience.
Key Responsibilities:
- Front Desk Management: Manage the front desk, handling customer inquiries, and responding to phone calls and emails in a timely manner.
- Guest Services: Provide exceptional customer service, ensuring that all guests have a memorable experience during their stay.
- Room Allocation: Allocate rooms to guests, ensuring that all rooms are clean and ready for occupation.
- Team Collaboration: Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless operation.
- Quality Assurance: Monitor and maintain high standards of quality, ensuring that all services meet our high expectations.
Requirements:
- A strong background in customer service, preferably in a hospitality setting.
- The ability to work well under pressure, multitasking and prioritizing tasks effectively.
- An energetic and enthusiastic team player, passionate about delivering exceptional service.
- Excellent communication and interpersonal skills.
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