Hotel Operations Manager

1 month ago


London, Greater London, United Kingdom Strand Palace Hotel Full time
About Strand Palace Hotel

Located in the heart of London, Strand Palace Hotel is one of the city's largest independent hotels. With a rich history dating back to 1909, our hotel has been welcoming guests from around the world for over a century.

Job Description

We are seeking a highly motivated and experienced Hotel Operations Manager to join our front office team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel's day-to-day activities.

Key Responsibilities
  • Proactively manage the front office team to deliver exceptional guest service
  • Monitor the appearance, standards, and performance of the team, reporting any shortcomings to department line managers
  • Record absence and punctuality issues, as well as manage break times, and report any issues to the Front Office Manager
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year's experience in hotel management or a similar industry
  • A passion for delivering exceptional customer service
  • Strong leadership and communication skills
Benefits

We offer a competitive salary of £35,000 per annum, plus a range of benefits, including:

  • Attractive and competitive salary
  • Hotel discounts in rooms, bars, and restaurants
  • Employee discount rate at hotels worldwide
  • Opportunities for internal career progression
  • Professional training and development opportunities
  • 5% contributory pension scheme
  • Life assurance scheme
  • Health and wellbeing cash-back plan
  • Interest-free season ticket loan
  • Up to 33 days holiday per annum
  • Long service recognition and awards
  • North-bank discount card
  • Cycle to work scheme
  • Employee assistance programme


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