Hotel Operations Manager Lead
3 weeks ago
About the Role:
We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at PPHE Hotel Group.
Salary: £55,000 - £65,000 per annum, depending on experience.
The successful candidate will be responsible for ensuring the smooth running of the hotel, including guest satisfaction, colleague satisfaction, financial goals, and responsible business/legal targets. They will also be responsible for day-to-day tasks, such as liaising with relevant teams, managing staff, and promoting hotel services.
Key Responsibilities:
- Liaise with relevant teams to ensure guest satisfaction, colleague satisfaction, financial goals, and responsible business/legal targets are met.
- Day-to-day tasks, such as guest, employee, administrative, financial, legal, sales, revenue, supplier & contractor relations cycles.
- Proactively upsell and promote all hotel outlets, as well as any related reward programs.
- Actively support in the planning and development of hotel services, internal & external marketing initiatives, maximising revenue opportunities.
Requirements:
- Previous experience in a similar role or a Head of Department in a hotel.
- Strong leadership skills and ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
About Us:
PPEH Hotel Group is a leading hospitality company that operates hotels across Europe. We are committed to providing excellent service to our guests and creating memorable experiences.
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