Hotel Operations Manager

10 hours ago


London, Greater London, United Kingdom Charlotte Street Hotel Full time

Firmdale Hotels, a renowned international group of luxury hotels and bars in London and New York, is seeking an ambitious and dedicated Operations Duty Manager to join their prestigious Charlotte Street Hotel. As an integral part of the hotel's operations team, you will be responsible for overseeing daily operations, ensuring exceptional service standards, and maintaining a secure environment across all departments.

This role offers a competitive salary of £45,000 per annum, plus benefits that include access to Wagestream, a financial wellbeing app, health cash plan, discounted cinema tickets, gym membership, travel, retailers, and restaurants. You will also enjoy complimentary meals on shift, referral bonus scheme, flexible scheduling without split shifts, dry cleaning service, enhanced holiday allowance based on length of service, season ticket loan, ongoing training, and regular social events.

To succeed in this role, you should possess excellent communication skills, superb attention to detail, strong leadership and motivational skills, and resilience to deliver exceptional standards. Previous experience as a Head of Department or Duty Manager within a 5* hotel is desirable. Micros and Opera knowledge is a plus.



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