Hotel Operations Manager

1 week ago


London, Greater London, United Kingdom Clermont Hotel Group Full time

We are seeking a Hotel Operations Manager to join our team at the Clermont Hotel Group. As a key player in our reception teams, you will be responsible for delivering a seamless experience at the reception desk for every guest.

The Role

You will show excellent leadership skills and a track record of delivering results through your people. You will be responsible for recruiting, training, and developing your team, as well as dealing with any queries that may arise, related to your department or not.

Key Responsibilities
  • Lead and motivate the reception team to deliver exceptional guest service
  • Develop and implement strategies to drive sales at the reception desk and through the team
  • Recruit, train, and develop the team to meet business objectives
  • Manage the reception area to ensure a seamless guest experience
What We Look For
  • Creative and inspiring leadership
  • Attention to the smallest details
  • A passion for guest service
  • Analytical skills
What's in It For You?
  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

We are an equal opportunities employer and welcome applications from all qualified candidates.



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