Hotel Reception Manager

3 days ago


London, Greater London, United Kingdom Clermont Hotel Group Full time

Located in the heart of London, The Clermont Hotel Group is seeking a skilled Customer Service Supervisor to join our team at The Tower Hotel.

About the Role

This is an exciting opportunity for a customer-focused individual to work in a fast-paced environment, providing exceptional service to guests from around the world. As a Customer Service Supervisor, you will be responsible for managing the front desk operations, ensuring seamless check-ins and check-outs, and providing a warm welcome to our guests.

You will have the opportunity to work closely with our reception team, sharing knowledge and best practices to deliver a personalized experience for our guests. With a strong focus on teamwork, you will be expected to coach and support your colleagues to ensure we consistently exceed our guests' expectations.

Key Responsibilities
  • Manage the front desk operations, ensuring efficient check-ins and check-outs
  • Provide exceptional customer service, responding to guest queries and concerns in a professional and courteous manner
  • Work collaboratively with the reception team to achieve business objectives and improve processes
  • Coach and develop colleagues to ensure they have the skills and knowledge needed to deliver excellent service
What We Offer
  • A competitive salary of £26,000 - £30,000 per annum, depending on experience
  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)


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