Hotel Reception Supervisor Leader

1 week ago

London, Greater London, United Kingdom Melia White House Full time
About the Role

As a Hotel Reception Supervisor Leader, you will be responsible for overseeing the daily operations of our reception team, ensuring that all guests receive exceptional service and attention to detail. Your role will involve supervising and organizing staff on duty, observing and enforcing security, health, and safety regulations, and implementing new procedures and training.

Responsibilities
  • Supervise and coordinate the work of reception staff, ensuring maximum desk coverage at all times.
  • Ensure that all staff are aware of security, health, and safety regulations and enforce compliance.
  • Action special requests for regular guests, VIPs, and groups with guidance from the management team.
  • Maintain communication with housekeeping and concierge throughout the shift to follow up on special requests.
  • Implement new procedures and coordinate training with the management team.
Requirements
  • Minimum 1 year of experience as a supervisor in a related industry.
  • Fluency in English.
  • Knowledge of the Opera system.
  • Eligibility to work in the UK.
About Meliá White House Hotel

Meliá White House is a modern, elegantly refurbished hotel located near Regent's Park, within walking distance from Oxford Circus and Regent Street. Our hotel offers an exceptional location, making it ideal for business and leisure travelers alike.

Benefits
  • Competitive salary: £28,840 plus commission on upsell.
  • Holidays: 28 days' holiday including 8 public holidays.
  • Contributory pension scheme.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation).
  • Discounted dental and health cover with HSF.
  • Travel and food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends, and families while traveling and staying in our hotels, including F&B discount (subject to individual outlets).
  • Personal development programs designed to support your career right from the start, with unlimited access to an online learning platform.
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
  • High street discounts with Perks at Work.
  • Pay Day Parties.

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