Front Office Operations Coordinator

2 weeks ago


London, Greater London, United Kingdom Reception Full time

About the Role:

The Front Office Operations Coordinator is responsible for supporting the Front of House Manager in supervising and coordinating all activities of the reception department. This role contributes to the hotel's success by ensuring that all check-in and check-out procedures are carried out efficiently and professionally.

Key Responsibilities:

  • Assist in supervising and managing the reception team, including hiring, training, and evaluating staff.
  • Resolve any guest issues or complaints quickly and effectively.
  • Implement and oversee policies and procedures to improve operational efficiency.

Requirements:

  • Fluency in English.
  • Spanish preferential.

Our Benefits Package Includes:

  • Contributory pension scheme.
  • Holidays: 29 days' holiday including 8 public holidays.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation).
  • Discounted dental and health cover with HSF.
  • Great discounts with Melia Hotels Worldwide.
  • Personal Development: programs designed to support your career right from the start.

At Melia Hotels International:

  • Equal opportunities between women and men in the workplace.
  • Disseminating a corporate culture committed to effective equality and diversity.
  • Supporting the sustainable growth of our industry through socially responsible practices.

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