Lead Front Office Operations Coordinator
5 days ago
Company Overview
Hilton London Tower Bridge Hotel is a prestigious hotel located in the heart of London, offering an exceptional guest experience. As an Assistant Front of House Manager, you will be part of a team that delivers high standards of service and ensures every guest feels valued and cared for.
Salary
The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience. This is a competitive package that reflects the hotel's commitment to attracting and retaining top talent.
Job Description
We are seeking a highly motivated and experienced Assistant Front of House Manager to join our team. The successful candidate will have previous supervisory experience in front office operations and a strong understanding of commercial awareness and sales capabilities.
Key responsibilities include:
- Assisting the Front Office Manager in overseeing the entire front office operation, ensuring high standards are maintained
- Evaluating levels of guest satisfaction and monitoring trends to drive continuous improvement
- Recognising regular and VIP guests, promoting the hotel brand's loyalty scheme, and maximising room occupancy at best rates
- Working closely with all hotel departments to ensure seamless communication and coordination
Required Skills and Qualifications
To succeed in this role, you will need:
- Previous supervisory experience in front office operations
- A high level of commercial awareness and sales capabilities
- Commitment to delivering exceptional customer service
- Excellent communication and teamwork skills
Benefits
As a member of our team, you can expect:
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Personal Development programmes designed to support your career growth
- Team Member Travel Program: discounted hotel nights and 50% off food and beverages
- High street discounts
- 28 days' holiday including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
Others
This is a fantastic opportunity to join a dynamic and ambitious team, working together to deliver exceptional results. If you are passionate about delivering outstanding customer service and have a strong desire to progress in your career, we encourage you to apply.
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