Front Office Operations Coordinator
4 days ago
The Hoxton Shepherd's Bush is a 237-bedroom hotel located in the heart of Shepherd's Bush, West London. Our hotel offers an all-day restaurant, a large open lobby with vintage seating and cozy corners, and a central wraparound bar and terrace.
About the Role
We are seeking a Front Office Operations Coordinator to support the running of our day-to-day Front Office operations. The successful candidate will be responsible for inspiring our receptionists to create a memorable experience for our guests, working closely with other teams to ensure smooth guest stays, and being the one-stop-shop for our guests' needs.
Key Responsibilities
- Support the Front Office team in delivering exceptional customer service and creating a memorable experience for our guests.
- Work closely with other teams, including Housekeeping and Engineering, to ensure that everything runs smoothly during our guests' stay.
- Be available to answer phones, sort out requests, and provide recommendations to our guests.
- Possess a passion for hospitality and a desire to work in a fast-paced environment.
What We Offer
- A competitive salary of £30,000 - £40,000 per annum.
- 28 days holiday, inclusive of bank holidays, plus pension and life insurance.
- A health cash plan to claim money back on medical expenses and access to wellbeing services.
- A confidential hotline for support and a network of mental health first aiders.
- Perks and discounts through our partners, including free nights at The Hoxton and meals.
- The opportunity to progress and switch roles within the company.
- Ongoing training and development opportunities.
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