Front Office Operations Coordinator

4 days ago


London, Greater London, United Kingdom Accor Hotels Full time
Company Overview

The Hoxton Shepherd's Bush is a 237-bedroom hotel located in the heart of Shepherd's Bush, West London. Our hotel offers an all-day restaurant, a large open lobby with vintage seating and cozy corners, and a central wraparound bar and terrace.


About the Role

We are seeking a Front Office Operations Coordinator to support the running of our day-to-day Front Office operations. The successful candidate will be responsible for inspiring our receptionists to create a memorable experience for our guests, working closely with other teams to ensure smooth guest stays, and being the one-stop-shop for our guests' needs.


Key Responsibilities
  1. Support the Front Office team in delivering exceptional customer service and creating a memorable experience for our guests.
  2. Work closely with other teams, including Housekeeping and Engineering, to ensure that everything runs smoothly during our guests' stay.
  3. Be available to answer phones, sort out requests, and provide recommendations to our guests.
  4. Possess a passion for hospitality and a desire to work in a fast-paced environment.

What We Offer
  • A competitive salary of £30,000 - £40,000 per annum.
  • 28 days holiday, inclusive of bank holidays, plus pension and life insurance.
  • A health cash plan to claim money back on medical expenses and access to wellbeing services.
  • A confidential hotline for support and a network of mental health first aiders.
  • Perks and discounts through our partners, including free nights at The Hoxton and meals.
  • The opportunity to progress and switch roles within the company.
  • Ongoing training and development opportunities.

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