Hotel Experience Coordinator
2 days ago
We are seeking a highly skilled Hotel Experience Coordinator to join our team at the Clermont Hotel Group. The successful candidate will have excellent communication skills, being proficient in both written and spoken English, as well as the ability to show empathy when dealing with our guests.
This role involves providing exceptional customer service, ensuring that every guest has an unforgettable experience. You will be responsible for helping guests with directions, theatre bookings, delivering luggage, booking restaurants or delivering guest amenities. Your attention to detail and problem-solving skills will be essential in creating memorable moments for our guests.
In addition to your passion for delivering exceptional service, you should have a genuine enthusiasm for showcasing London's vibrant culture and entertainment scene. As a key member of our hotel team, you will work closely with all departments to create the best possible experience for our guests through every part of their stay.
What We Offer- A competitive salary of £25,000 - £35,000 per annum, depending on experience
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
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