Hotel Experience Coordinator
2 weeks ago
Hotel Experience Coordinator
We are seeking a skilled Hotel Experience Coordinator to join our team at Park Plaza. In this role, you will play a key part in ensuring our guests have an exceptional experience during their stay.
Key Responsibilities:
- Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
- Liaise with Front of House teams to ensure seamless communication and guest satisfaction.
- Lead by example, motivating and training the Guest Relations team to deliver outstanding service.
- Utilise Microsoft Office and Opera to effectively manage the department.
- Embody our company values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
What We Offer:
- Competitive salary: Up to £31,201.20 per annum.
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends).
- F&B discounts at our restaurants and bars (for your whole party).
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service.
- Two free meals per day.
- Access to 40% of your pay before payday through Wagestream.
- Recommend a friend scheme – up to £750.
- Vitality at work scheme with great gym discounts & more.
- Ride to Work scheme & free cycling lessons.
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform.
- Annual Staff parties and events.
- Company pension plan & award-winning training.
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