Hotel Experience Coordinator

2 weeks ago


London, Greater London, United Kingdom Park Plaza Full time

Hotel Experience Coordinator

We are seeking a skilled Hotel Experience Coordinator to join our team at Park Plaza. In this role, you will play a key part in ensuring our guests have an exceptional experience during their stay.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Liaise with Front of House teams to ensure seamless communication and guest satisfaction.
  • Lead by example, motivating and training the Guest Relations team to deliver outstanding service.
  • Utilise Microsoft Office and Opera to effectively manage the department.
  • Embody our company values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.

What We Offer:

  • Competitive salary: Up to £31,201.20 per annum.
  • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends).
  • F&B discounts at our restaurants and bars (for your whole party).
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service.
  • Two free meals per day.
  • Access to 40% of your pay before payday through Wagestream.
  • Recommend a friend scheme – up to £750.
  • Vitality at work scheme with great gym discounts & more.
  • Ride to Work scheme & free cycling lessons.
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform.
  • Annual Staff parties and events.
  • Company pension plan & award-winning training.


  • London, Greater London, United Kingdom Clermont Hotel Group Full time

    Job DescriptionWe are seeking a highly skilled Hotel Experience Coordinator to join our team at the Clermont Hotel Group. The successful candidate will have excellent communication skills, being proficient in both written and spoken English, as well as the ability to show empathy when dealing with our guests.This role involves providing exceptional customer...


  • London, Greater London, United Kingdom Melia White House Hotel Full time

    About Meli White House HotelMeli White House Hotel is a modern and elegantly refurbished hotel located next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street.Key Responsibilities:Oversee and coordinate all back-of-house operations, with a focus on waste management, main cellar beverage stock...


  • London, Greater London, United Kingdom Leonardo Royal Hotel London Tower Bridge Full time

    Be a part of our vibrant team as a Groups Coordinator at Leonardo Royal Hotel London Tower Bridge.As a Groups Coordinator, you will be the driving force behind ensuring seamless group visits to our hotels. Your dynamic personality and exceptional communication skills will be key in building strong relationships with our customers.Some of the key...


  • London, Greater London, United Kingdom Henrietta Street Hotel LTD Full time

    Job Title: Hotel ReceptionistAbout the Role:We are seeking a highly motivated and detail-oriented Hotel Receptionist to join our team at Henrietta Hotel LTD. As a key part of our front-of-house operations, you will be responsible for delivering exceptional customer service to our guests, responding to their queries and requests, and ensuring a seamless...


  • London, Greater London, United Kingdom Hotel Indigo Full time

    We are seeking a skilled Reservations Manager to support our four London hotels, Mercure London Hyde Park, Mercure London Paddington, Mercure London Kensington, and Hotel Indigo London Paddington.This role is ideal for a motivated individual who excels in self-organisation, training, and empowering a small reservations team.Main Responsibilities:Manage...

  • Hotel Concierge

    3 days ago


    London, Greater London, United Kingdom Bulgari Hotel London Full time

    We are seeking a skilled Hotel Concierge to join our team at Bulgari Hotel London.Main ResponsibilitiesProvide exceptional customer service to guests, ensuring a seamless and memorable experience.Manage guest room assignments, coordinate moves, and control sell-out days.Supervise upgrades and monitor interfaces to maintain optimal hotel...


  • London, Greater London, United Kingdom Ham Yard Hotel Full time

    About the Role:We are seeking a highly motivated and experienced Room Service Supervisor to join our team at Ham Yard Hotel. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our room service department, ensuring efficient and high-quality service delivery to our guests.Key Responsibilities:Oversee the...


  • London, Greater London, United Kingdom Ham Yard Hotel Full time

    Room Service Supervisor OpportunityAt Ham Yard Hotel, we're seeking a dedicated and enthusiastic Room Service Supervisor to join our vibrant team. As a key member of our operations team, you'll play a pivotal role in ensuring our guests receive exceptional service in the comfort of their rooms. This is a fantastic opportunity to develop your leadership...

  • Event Bartender

    4 weeks ago


    London, Greater London, United Kingdom Ham Yard Hotel Full time

    Event Bartender OpportunityFirmdale Hotels invites talented individuals to join our renowned team at Ham Yard Hotel, a beacon of luxury and sophistication in the heart of London.We are seeking a dynamic Events Bartender to deliver exceptional service and craft delightful libations for our esteemed guests. As a key member of our events team, you will play a...

  • Event Bartender

    4 weeks ago


    London, Greater London, United Kingdom Ham Yard Hotel Full time

    Event Bartender Role at Ham Yard HotelFirmdale Hotels invites talented individuals to join our renowned team at Ham Yard Hotel, a beacon of luxury and sophistication in the heart of London. As an Events Bartender, you will play a pivotal role in delivering exceptional service and crafting delightful libations for our esteemed guests.Responsibilities:Prepare...


  • London, Greater London, United Kingdom Brown's Hotel Full time

    Position OverviewWe are seeking an experienced Executive Pastry Chef to join our team at Brown's Hotel, a prestigious five-star hotel located in the heart of London. As a key member of our culinary team, you will be responsible for creating exceptional pastries and desserts that exceed our guests' expectations.About the RoleThe successful candidate...


  • London, Greater London, United Kingdom Ham Yard Hotel Full time

    Room Service Supervisor OpportunityFirmdale Hotels is seeking a dedicated and enthusiastic Room Service Supervisor to join our vibrant team at the Ham Yard Hotel, one of our most prestigious properties located in the heart of London's Soho.As a Room Service Supervisor, you will be at the forefront of ensuring that our guests receive top-tier service in the...


  • London, Greater London, United Kingdom Accor Full time

    Company OverviewThe Savoy, a Fairmont Managed Hotel, is renowned for its outstanding service and excellence in the hospitality industry. With a rich history dating back to 1889, the hotel has hosted royalty, world leaders, and legends of the stage and screen.Job DescriptionThis exciting role as Night In Room Dining (IRD) Coordinator offers an incredible...

  • Operations Manager

    4 weeks ago


    London, Greater London, United Kingdom Charlotte Street Hotel Full time

    Operations Duty Manager - Charlotte Street Hotel We are seeking an experienced Operations Duty Manager to join our prestigious Charlotte Street Hotel. As an Operations Duty Manager, you will oversee the daily operations of the hotel, working closely with all Managers to ensure seamless service delivery. Your role will involve acting as a liaison between the...


  • London, Greater London, United Kingdom Sea Containers London Full time

    About the RoleWe are seeking an exceptional Hotel Events Coordinator to join our team at Sea Containers London.Job DescriptionCoordinate and execute events with precision, ensuring seamless execution from setup to breakdown.Collaborate with the sales team, clients, and hotel departments to understand event requirements and exceed guest...


  • London, Greater London, United Kingdom Hotel Indigo Full time

    At Hotel Indigo, we are seeking a skilled Reservations Manager to lead our Central Reservations Team in supporting our London hotels. As a key member of our team, you will be responsible for training, motivating, and empowering a small reservations team to deliver exceptional service to our guests.Key responsibilities include:Managing the day-to-day...

  • Beverage Artisan

    4 weeks ago


    London, Greater London, United Kingdom Ham Yard Hotel Full time

    Job SummaryWe are seeking a skilled Beverage Artisan to join our team at Ham Yard Hotel. As a key member of our esteemed bar team, you will have the opportunity to craft a diverse range of beverages with precision and creativity. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to...


  • London, Greater London, United Kingdom The Capital Hotel Knightsbridge Full time

    Hotel Night Operations CoordinatorA luxury 5-star boutique hotel in the heart of Knightsbridge, London, is seeking a highly skilled Hotel Night Operations Coordinator to oversee the hotel's overnight operations. The ideal candidate will have previous experience in a 5-star hotel and possess excellent customer service skills, strong listening, speaking, and...


  • London, Greater London, United Kingdom Nobu Hotel Portman Square Full time

    Company OverviewNobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into a unique lifestyle concept. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides exceptional hospitable service and an unparalleled experience.SalaryWe offer a competitive salary package, including up to £55,000 per annum, depending on...


  • London, Greater London, United Kingdom Melia White House Hotel Full time

    Hotel Operations ManagerMission: At Melia White House Hotel, we strive to provide exceptional guest experiences. As a key representative of the hotel and brand, the Duty Manager plays a vital role in ensuring the wellbeing of all guests during their stay. This involves supporting the operational departments in delivering their duties and working harmoniously...