Customer Experience Director
5 days ago
Company Overview
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into a unique lifestyle concept. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides exceptional hospitable service and an unparalleled experience.
Salary
We offer a competitive salary package, including up to £55,000 per annum, depending on experience, as well as benefits such as 2 hotel-wide social events a year and discounted overnight stays across Nobu properties worldwide.
Job Description
The Front Office Manager at Nobu Hotel London Portman Square plays a pivotal role in ensuring a seamless and exceptional guest experience from check-in to check-out. Reporting to the Director of Rooms, this position oversees the daily operations of the front desk and guest services, focusing on operational excellence, colleague training, and guest satisfaction.
Key Responsibilities
Oversee the daily functions of the front desk, concierge, guest services & VIP Experience teams, ensuring smooth operations and high service standards.Monitor check-in and check-out processes to ensure efficiency and guest satisfaction.Manage, train, and mentor front office colleagues, fostering a culture of exceptional service and teamwork.Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional development.Ensure that all guests receive a warm and professional welcome, enhancing their overall experience from arrival to departure.Collaborate with the Director of Rooms to develop and implement strategies for achieving departmental goals.To be an ambassador for Nobu as well as a strong leader who embodies our values and commitment to our teams.Requirements
We are seeking a highly motivated and experienced individual with a minimum of 3-5 years of experience in front office management within a luxury hotel environment. The ideal candidate will have proven leadership skills, strong problem-solving abilities, excellent communication and interpersonal skills, and proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
Benefits
Nobu Hotel London Portman Square offers a range of benefits, including:
£1000 Refer a Friend Scheme2 hotel-wide social events a yearDiscounted overnight stays across Nobu properties worldwideDiscounted Pilates classes and Wellness treatmentsOpportunities to progress within our hotel and the wider portfolioMental Health First Aiders within the teamAccess to Hospitality ActionUp to 33 holiday days through length of serviceCycle to Work SchemeSeason Ticket LoanDiscounts off all food and beverageFree meals whilst on dutyFlu VaccinationsWellness initiatives-
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