Front Desk Operations Manager
2 weeks ago
About Us
The Danubius Hotel Regents Park is a 370-bedroom hotel in the heart of London, offering a unique blend of convenience and charm. Situated near iconic landmarks like Lords Cricket Ground, Regents Park, and London Zoo, we provide a welcoming environment for business and leisure travelers alike.
Job Overview
We are seeking an experienced and friendly team leader to oversee our front desk operations. As a Front Desk Operations Manager, you will be responsible for ensuring seamless customer service, managing daily operations, and leading a high-performing team.
Key Responsibilities
- Provide exceptional customer service to guests, responding promptly to queries and resolving issues efficiently
- Supervise and coordinate the activities of the front desk team, promoting a positive and productive work environment
- Monitor and manage daily operations, including room allocations, check-ins, and check-outs
- Maintain accurate records and reports, using data to inform operational decisions
Requirements
- 2+ years of experience in hospitality management, preferably in a similar role
- Excellent communication and leadership skills, with the ability to motivate and develop team members
- Strong organizational and problem-solving skills, with a focus on attention to detail
What We Offer
A competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits and opportunities for career growth in a dynamic and supportive environment.
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