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Hotel Training Coordinator

1 month ago

London, Greater London, United Kingdom PPHE Hotel Group Full time
About Us

Park Plaza Hotels and Resorts is a renowned hospitality brand known for its exceptional service and commitment to excellence.

Job Summary

We are seeking a highly motivated and experienced Service Excellence Trainer to join our Housekeeping Team. As a key member of our team, you will be responsible for guiding new starters through our service standards and procedures, conducting room inspections, and empowering team members to deliver exceptional customer service.

Responsibilities

  • Guide new starters through our service standards and procedures
  • Conduct regular room inspections to ensure high-quality cleaning and maintenance
  • Develop and implement training programmes to enhance team member skills and knowledge
  • Maintain accurate records and report any issues or concerns

What We Offer

  • Estimated salary: £13,750 per year based on 35 hours per week
  • Competitive benefits package including discounted hotel room rates, free meals, and access to our Employee Assistance Programme
  • Opportunities for career growth and professional development