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Hotel Service Ambassador
1 month ago
**Job Title:** Hotel Service Ambassador
About the Role:
We are seeking a highly skilled and experienced Front Office Agent to join our team at Bulgari Hotel London. As a Hotel Service Ambassador, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing impeccable customer service in line with our 5-star hospitality standards.
Key Responsibilities:
- Accurately and attentively manage guest room assignments, co-ordinate moves, and control sell-out days.
- Provide information and assistance to guests, demonstrating a high level of product knowledge and expertise.
- Cultivate strong relationships with colleagues and stakeholders to ensure smooth hotel operations.
Requirements:
- Proven experience in a luxury service environment, preferably within the hospitality industry.
- Excellent written and spoken English skills, with fluency in a second language desirable.
- Strong technical skills, including proficiency in MARSHA, Opera, Excel, and Word.
Salary: £35,000 - £45,000 per annum (dependent on experience)
Location: Bulgari Hotel London
Job Type: Full-time
Work Hours: Variable shifts, including evenings and weekends