Hotel Service Ambassador

2 days ago


London, Greater London, United Kingdom Bulgari Hotel London Full time

**Job Title:** Hotel Service Ambassador

About the Role:

We are seeking a highly skilled and experienced Front Office Agent to join our team at Bulgari Hotel London. As a Hotel Service Ambassador, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing impeccable customer service in line with our 5-star hospitality standards.

Key Responsibilities:

  • Accurately and attentively manage guest room assignments, co-ordinate moves, and control sell-out days.
  • Provide information and assistance to guests, demonstrating a high level of product knowledge and expertise.
  • Cultivate strong relationships with colleagues and stakeholders to ensure smooth hotel operations.

Requirements:

  • Proven experience in a luxury service environment, preferably within the hospitality industry.
  • Excellent written and spoken English skills, with fluency in a second language desirable.
  • Strong technical skills, including proficiency in MARSHA, Opera, Excel, and Word.

Salary: £35,000 - £45,000 per annum (dependent on experience)

Location: Bulgari Hotel London

Job Type: Full-time

Work Hours: Variable shifts, including evenings and weekends


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