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Lead Guest Experience Ambassador

1 month ago

London, Greater London, United Kingdom ME London Hotel Full time

About ME London Hotel

At ME by Meliá, culture and lifestyle come together to create an inimitable personality for each hotel. As a Lead Guest Experience Ambassador at our vibrant location in the heart of London, you will be part of a dynamic team that makes every guest feel like a VIP.

Job Summary: We are seeking an exceptional individual to lead our guest experience efforts and ensure that every guest leaves with unforgettable memories. You will be responsible for managing the first impressions of our guests, anticipating their needs, and exceeding their expectations. This role is perfect for someone who radiates energy, has excellent communication skills, and is passionate about delivering exceptional service.

The Role:

  • Assist the Aura Manager in all duties and responsibilities of the Department, ensuring seamless execution of daily operations.
  • Anticipate and identify guest and VIPs' expectations, providing personalized attention to meet and exceed their needs.
  • Maintain full knowledge about the product and current promotional activities to propose up sells and cross sells whenever possible.
  • Guide the Guest Service Line team in efficiently complying with departmental operational processes, prioritizing customer satisfaction and customized experiences.
  • Prepare and check for VIP's arrival and assist in VIP's arrival & departures, demonstrating a keen eye for detail and impeccable timing.
  • Train new employees on all aspects related to the Hotel business and departmental duties, fostering a culture of growth and development.

We Offer:

  • A competitive salary of up to £28,325 plus Service Charge, contributing pension scheme, meals on duty, loyalty rewards, and many more benefits.
  • An attractive holiday package, including 28 days' annual leave, plus 8 public holidays.
  • Opportunities for career growth and professional development, with unlimited access to our online learning platform.
  • A chance to join a global network of over 350 hotels across the world, with opportunities to progress and advance your career.

About Us:

Meliá Hotels International is a leading hospitality company committed to equal opportunities between women and men in the workplace. We prioritize disseminating a corporate culture dedicated to effective equality and promoting diversity and inclusion among our employees. Our mission is to deliver exceptional guest experiences, creating unforgettable moments that inspire loyalty and recommendation.