Riverside Experience Ambassador

2 weeks ago


London, Greater London, United Kingdom Westin Hotels Full time

**Job Title:** Riverside Experience Ambassador

**Salary Range:** £40,000 - £55,000 per annum (dependent on experience)

About The Westin London City

We are a luxury hotel located in a stunning riverside location in London, offering breathtaking views of the River Thames. Our vision is to create unforgettable experiences for our guests by delivering exceptional service and exceeding their expectations.

Job Description

We are seeking a charismatic and experienced Riverside Experience Ambassador to join our team. As a Riverside Experience Ambassador, you will be responsible for crafting personalized experiences for our guests and ensuring that they feel valued and appreciated throughout their stay with us.

  • Create bespoke experiences for guests and exceed their expectations
  • Collaborate with the Front of House Team to deliver seamless service
  • Update and maintain the VIP list daily and communicate with relevant departments

**Key Requirements:**

  • Exceptional communication and interpersonal skills
  • Flexibility and adaptability in a fast-paced environment
  • Positive attitude and a commitment to delivering exceptional service
  • Knowledge of Opera PMS and ability to learn new systems quickly

**Benefits:*

  • Access to exclusive staff benefits, including staff accommodation rates and life assurance cover
  • Cycle to work scheme and health cash plan
  • Employee assistance program and wellbeing support
  • Continuous learning and development opportunities
  • Recognition program and social events
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