Guest Experience Lead

6 days ago

London, Greater London, United Kingdom Lovin- JobBoard Full time

About the Job

We are seeking an experienced Guest Experience Lead to join our team at Rapport. The successful candidate will be responsible for delivering exceptional guest experiences and ensuring a seamless experience for clients and guests.

Key Responsibilities:

  • Develop and implement effective strategies to improve guest satisfaction and loyalty.
  • Collaborate with the management team to achieve business objectives and improve operational efficiency.
  • Provide exceptional service to clients and guests, responding promptly to their needs and requests.
  • Co-ordinate with colleagues to ensure timely and efficient delivery of services, including room assignments, key card distributions, and amenities requests.
  • Maintain accurate records and reports, as required.

Requirements:

  • Proven experience in a similar role, preferably in a luxury hotel or corporate environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and clients from diverse backgrounds.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.
  • High school diploma or equivalent required; bachelor's degree preferred.

Salary Estimate: £48,000 - £60,000 per annum (dependent on experience), based on a 40-hour workweek and benefits package, including health insurance, paid time off, and professional development opportunities.

About the Company

Rapport is a specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. We deliver tailored services to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. Our mission is to provide exceptional service and exceed client expectations.

Award-Winning Employer

Rapport has been recognised as one of the Best Companies to Work for in the UK, winning numerous awards for our commitment to diversity, inclusion, and employee well-being. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.

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