Reservation and Guest Experience Specialist

3 days ago


London, Greater London, United Kingdom Aimbridge Full time

Aimbridge Hospitality EMEA is a pioneering force in the hospitality industry, committed to delivering outstanding experiences in exciting destinations.

We prioritize diversity and inclusivity, recognizing the value that different perspectives bring to our organization. Our partnership with prominent brands like Hilton, IHG, Accor, and Marriott allows us to offer our guests a wide range of options and unforgettable experiences.

The estimated annual salary for this role is approximately €50,000 - €70,000, based on experience and qualifications. As a Reservation and Guest Experience Specialist, you will play a crucial role in ensuring seamless guest experiences, managing room inventory, and providing exceptional customer service.

Responsibilities:

  • Process guest reservations, responding promptly to customer inquiries
  • Maintain accurate records and reports, utilizing industry-leading software
  • Deliver exceptional guest service, consistently exceeding customer expectations

Requirements:

  • Degree in Hospitality or a related field
  • At least 2 years of experience in hotel reservation or a related role
  • Excellent communication and problem-solving skills, with a strong attention to detail

Benefits:

  • A competitive compensation package, including base salary and performance-based bonuses
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • The chance to join a dynamic team and contribute to the company's growth and success
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